So, what is the e-Messaging Solution?

The e-Messaging solution can intelligently index any email communication for archiving, call centre access and records management in Group 1's content repositories – providing a single view of all content exchanged with customers regardless of channel (in- and out-bound paper, web, fax and email and SMS communications).

Furthermore, Group 1’s e-Messaging solution allows organisations to manage email and SMS marketing campaigns centrally from Group 1’s CCM Suite. This leverages their DOC1 investments and provides the opportunity to maintain brand consistency across channels, reduce duplicate effort, provide an increased level of personalisation in automated email communications and vastly improve response handling to email and SMS communications in their call centres.

What are the benefits?

• Leverage DOC1® for automated and personalised emails and SMS
• Archive any email and SMS communication and link to a customer centric view
• Manage bounces and provide graphical reporting of messages sent, delivery failures, responses and more
• Streamline response handling of customer service email and SMS
  communications
• Comply with storage and retrieval regulations for email and SMS communications