: Centrally manage all documents used in a customer facing process.

DCS Document Composition Service

On-demand, Real-time Customer Documents

Create and deliver customer documents on the spot with the DCS Document Composition Service. Now you can create quotations, proposals, policy documents, new account applications, and transaction confirmations, and deliver them to the customer, at the point of contact.

DCS helps organizations to centrally manage all documents used in a customer facing process.

So, what is DCS?

The Document Composition Service (DCS) is a scalable and resilient Web Service deployment of DOC1’s document production engine for real-time creation of variable content and customized documents in support of customer facing applications.

DCS allows a web client to submit application data directly to the DOC1 production engine running within it.

What are the benefits?

Using a Web client, customers can generate documents, such as templates, forms, preprints, contracts, etc., in real time by filling in the necessary customer-relevant data. The document is then immediately available as a PDF.
For organizations, this results in significant financial and time-efficiency benefits.

Scalable Web service deployment
Flexible content input
Real-time communications
Centralized control of customer-facing documents
Local printing capability
Cost and inventory reduction
Utilize multiple delivery channels

How does it work?

DCS is a Java 2 Enterprise Edition (J2EE) compliant, service-oriented architecture (SOA) platform designed to deliver on-demand documents through multiple channels including call centers, back and front-office applications, branch networks, the Web and email.

Input and document data is transported via XML messages using a Simple Object Access Protocol (SOAP) framework. Data required by and generated from the production process is passed as attachments with the SOAP request and response. Input data can be supplied in any of the formats supported by DOC1. DCS is capable of handling any of the output print streams generated by DOC1 as well as journal and archive indexes.

The document templates that have to be applied are developed with the DOC1 Designer, in the same way as when DOC1 is used for high volume batch production. So the HIP file that is used for batch can also be used for DCS.

The resulting output data stream created by DOC1, for example PDF, is sent back to the requesting web client and can be printed locally, stored or distributed.

DCS is compatible with any J2EE 1.3 compliant application server. BEA WebLogic 9.2, JBoss 4.0.5, Sun Application Server 8.1, WebSphere 5.1/6.0/6.1 (6.1.0.4 onwards)

: DCS architecture supports load balancing and adapts itself to production peaks

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