Columbus Central
Document Workflow for Intelligent Document Processing
A multitude of processes are initiated before, for example, a bill with a promotional insert, can be delivered to the customer according to his stated preference. The source data may require formatting before it can be converted to paper or electronic format. Customer preferences for receiving information may be stored in an external databases or CRM systems. Finally, the documents are routed to their destinations: an individual colleague in a regional office, a group of customers in a different time zone, or a generic public location for on demand access.
Without a level of automation and central control, managing the many different document-centric systems and delivery channels, the many types of document data, and the disparate logic which controls how documents are to be delivered, and reconciling these processes, can be torturous.
Columbus Central provides a single rationalised architecture to support input from multiple systems and direct and manage the processing of documents into, out of and around the enterprise.
