In de CaseStories berichten we over afgesloten documentprojecten. Naast de technische invulling ervaart u ook iets over de organisatorische en financiële achtergronden, besluitvorming en motivatie.
Kluwer expects to earn back the costs of a new and extensive Customer Relationship Management system within three years, even based on a very conservative calculation and with minimal functionality. In the long term, customers will have access to Kluwer’s back-office via the internet and the cost reduction and increase in turnover resulting from CRM will increase.
